FAQs

FAQs

Certain items are only available for pre-order. Our production cycle for the shoes is roughly 8 to 10 weeks. The delivery time varies based on the cycle between 2 weeks and 12 weeks.The final delivery time for you will depend on which part of the production cycle the order was made.

It’s good for the planet

We can avoid overstocking and the impact this has on waste and pollution, showing the benefits of using the in-demand model of the future.

It’s good for you

Get a cheaper price. A discount is applied to the item's original retail price, thanks to production and logistical optimization that the pre-order model offers.

It’s good for us

Help us to understand better your interest in our products and challenge the status quo.

Product

Yes, after a few uses, your shoes will stretch ever so slightly as you break them in.

You can wear BOVs with, or without socks, whatever you prefer!

To make shoes ready to walk with you through life we need to work with:

Upper
  • 50% PU
  • 50% Nylon
  • Uppers abrasion resistance (Dry = 51’200 Martindale & Wet = 25’600 Martindale)
  • ISO 1419 (commonly referred to as the Jungle Test) where the material is subjected to a relative humidity of 95% and a temperature of 70° C (158° F) the upper material sustained good quality for the 35 day test period.
  • Vegan certified
Vegan suede shoes are a stylish and ethical alternative to traditional leather shoes, but like any other shoes, they require proper care and maintenance in order to keep them looking their best. Here are some tips on how to clean and maintain your vegan suede shoes:

  1. Brush away dirt and debris: Before cleaning your shoes, use a soft-bristled brush to remove any dirt or debris that may be on the surface of the suede. This will help prevent any damage to the suede during the cleaning process.
  2. Spot clean with a damp cloth: For small stains or marks, use a damp cloth to gently dab the area. Be sure to use a light touch and avoid rubbing the suede too hard, as this can cause damage.
  3. Use a suede cleaner: For larger stains or areas of dirt, use a suede cleaner specifically designed for vegan suede. Be sure to follow the instructions on the cleaner and test it on a small, inconspicuous area of the shoe first to ensure it doesn't cause any damage.
  4. Protect your shoes with a water and stain repellent: After cleaning your shoes, use a water and stain repellent spray specifically designed for vegan suede to protect them from future stains and water damage. Be sure to follow the instructions on the spray and test it on a small, inconspicuous area of the shoe first.
  5. Store your shoes in a cool, dry place: When you're not wearing your shoes, be sure to store them in a cool, dry place away from direct sunlight or heat. This will help prevent any damage to the suede and keep them looking their best.
  6. Rotate your shoes: Try to alternate the pair of shoes you wear, this will give them time to rest, and avoid overusing them, which will prolong their lifespan.

By following these instructions, you may prolong the lifetime of your BOV’s.

Yes you can.

Exchanges and Returns

Once trying your new BOV’s on, you will quickly notice are the shoes meant for you. For any reason you may return the shoes 30 days from the delivery date to request an exchange or a refund.

We need the item(s) to be in an unused condition, in their original state and packaging.

Exchanges:We offer free exchanges for all EU countries, The United Kingdom, Switzerland and Norway within 30 days from the point of delivery. If you need to change the shipping address for your exchange order, please reach out to us at support@bovandbeyond.com before submitting your request.

Returns: If you are not completely satisfied with your order, we offer a refund within 30 days from the point of delivery. We will provide you with a postage label for your return during the process. The cost of the returns within the European Union, The United Kingdom, Switzerland and Norway is 8,90€ (remember that exchanges are free).

Please note that this amount will be deducted from your total refund amount.

Please note that we can provide one prepaid return/exchange per original order.

Of course. Just remember you have 30 days from the point of delivery! The process is quick! During the process you will be able to change and generate your new order in less than 1 minute.

Please note that we can provide one prepaid return/exchange label per order. A second exchange/return is possible but BOV will not cover the cost. Please contact our team at support@bovandbeyond.com to proceed manually.

Yes, we can refund your order value and provide you with a prepaid shipping label within 30 days from the point of delivery. Returns have a fee in the following countries:

European Union, The United Kingdom, Switzerland and Norway: 8,90€.

For customers who purchase orders outside of the European Union, in some cases, customs fees can be charged and it is the buyers responsibility to pay for any Import, Duty, VAT and Customs Fees that may apply for shipping to their country.

We do apologize for any inconvenience this may cause.

Support

Please feel free to contact us anytime at support@bovandbeyond.com